We are a company who deals in different kinds of individual and business scales. They are provided at discounted prices with high quality along with one year warranty. We also offer replacement warranty or send a technician to repair the scale at your place. You can buy this product through Amazon or directly from our store. The scale can be returned within 30 days if it is not used. It should be returned with complete packaging but the decision lies with the company. The refunds go the original purchaser after deduction of 25% not any other or third party. If you send replacements or exchanged product then it does not fall in the category of return. The refund will be given on the original product but you can apply for exchange by ordering a new product. You should contact us before returning it along with the confirmation number provided with the item. Our products includes: - Food Scales - Load Cells - Commercial Scales - Medical Scales - Balances - AG Scales - Industrial Scales and Many more For more details, Please visit: http://www.scaleforless.com/