MetricNet - Call Center Benchmarking. Call center measurement, training, and benchmarks Call Center Benchmarks, performance measures, and best practices training for call centers in every industry. Call center benchmarking for all types of call centers, including inbound and outbound customer service, collections, sales, and marketing. Company Overview: MetricNet is the leading source of benchmarks, scorecards, and performance metrics for Information Technology and Call Center Professionals worldwide. Our mission is to provide you with the benchmarks you need to run your business more effectively. MetricNet is committed to making the benchmarking process quick and easy for its customers. We have pioneered a number of innovative techniques to ensure that you receive fast, accurate benchmarks, with a minimum of time and effort.