We’re #hiring. Know anyone who might be interested?
Digitech Outsourcing Solution
Outsourcing and Offshoring Consulting
Rehoboth Beach, Delaware 6,218 followers
One-Stop Business Support Solution
About us
Digitech Outsourcing Solution (DOS) brings versatile customer support services under one roof to deliver an unparalleled experience. We offer dynamic BPO solutions, namely Email, Chat, Phone & Virtual Assistant, at affordable rates for complete satisfaction. DOS is the leading BPO company worldwide. We bring the best customer support services at economical prices. Your business will have a new face with our BPO solutions. Furthermore, we also offer personalized plans according to your business needs. We use modern-day practices as well as services to give your business a competitive edge in this saturated market. So, reach out to us to have the best customer support experience.
- Website
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https://www.digitechoutsourcingsolution.com/
External link for Digitech Outsourcing Solution
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 51-200 employees
- Headquarters
- Rehoboth Beach, Delaware
- Type
- Privately Held
- Founded
- 2010
- Specialties
- Customer Support, Admin Work, Live Chat, 24-7 Customer Service, Email Support, Sales Support, Technical Support, Phone Answering, Order Processing, Phone Support, and Transcription
Locations
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Primary
Get directions
18585 Coastal Hwy Unit
10 PMB 2030
Rehoboth Beach, Delaware 19971, US
Employees at Digitech Outsourcing Solution
Updates
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We are an INBOUND Customer Service Provider (no sales) and our clients are based in the US, Canada and Europe. We operate 24/7 and are looking for serious candidates with previous inbound CSR experience, ideally in a US or UK based campaign. Job Duties include: Answering customer service inquiries via email, live chat and phone calls Respond to new service inquiries, complaints and handle other day to day processes Attend training and team meetings Work as a team player and assist team members as needed Flexible with different shift timings and working with the team to ensure coverage Skillset Requirements: Good English writing and speaking skills Can speak fluently with a neutral accent Write English without grammatical errors Good typing speed and can learn new systems Comfortable with rotational shift timings Compensation and Benefits: Rs. 70,000 to Rs. 85,000 basic salary + performance bonuses Yearly increments and bonuses. Collaborative yet fun-loving atmosphere: space that fosters employee wellbeing Fuel Allowance Leaves Encashment Career oriented environment and room to grow Provident Fund Medical Allowance Paid Leaves We are hiring on an immediate basis, and the training period is paid. If you have good communication skills, submit your CV today. Or you can directly send your resume to 03222430088 #hiring #customerservicerepresentative #bpojobs #Internationalcallcentre #vacancyalert
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We are excited to welcome Sameen Sajjad as HR Manager at DOS! Sameen, we wish you the best in helping us grow and are thankful for you to be part of DOS family!
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Efficient and Results-Driven Executive Excellence | Enhancing Productivity and Streamlining Operations
Join Our Team as a Customer Support Representative! Are you a talented individual with exceptional English language skills and a passion for providing outstanding customer support? Digitech Outsourcing Solution is currently seeking a dedicated Customer Support Representative to join our dynamic team. If you have a minimum of 2 years of experience in customer support and possess excellent communication skills, we want to hear from you! If you are ready to take on this exciting opportunity and contribute to our growing team, please submit your updated resume at Email: amnah.azam@dos.support Whatsapp at 03201497439 Responsibilities: Provide prompt and professional responses to customer inquiries via various channels, including email, live chat, and phone calls. Address customer concerns and resolve issues efficiently and effectively. Serve as the primary point of contact for customers, building positive relationships and ensuring their needs are met. Maintain accurate and detailed records of customer interactions and transactions. Collaborate with internal teams to resolve complex customer issues and escalate problems when necessary. Stay up to date with product knowledge to provide accurate information to customers. Strive to exceed customer expectations by delivering exceptional service and personalized assistance. Requirements: Minimum of 2 years of experience in a customer support role. Excellent command of the English language, both written and verbal. Strong active listening skills and the ability to communicate clearly and concisely. Demonstrated problem-solving and decision-making abilities. Proficiency in using customer support software and tools. Strong organizational and time management skills to handle multiple tasks effectively. Empathy and patience to handle customer concerns and maintain a positive attitude. Ability to adapt to a fast-paced environment and work well within a team. About Us: Digitech Outsourcing Solution is a leading provider of customer support services, specializing in delivering top-notch solutions to our clients. We work with a diverse range of businesses, offering exceptional service and building long-term relationships with our valued customers. As a Customer Support Representative, you will play a vital role in ensuring customer satisfaction and maintaining our reputation for excellence.